FAQ
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, ordering process, shipping, returns, and more. We’re committed to making your shopping experience smooth and enjoyable. If you don’t find the answer you’re looking for, feel free to reach out to our friendly customer support team — we’re here to help!
1. Product Information
Q: What sizes are available for your clothing items?
A: We offer a wide range of sizes, typically from XS to XXL, depending on the style. Please check the size chart on each product page for specific measurements.
Q: What materials are used in your products?
A: Our products are made from high-quality materials such as cotton, linen, polyester, silk, and blends. Detailed fabric information is listed on each product page.
Q: How do I find the right size for me?
A: Use our detailed size guide, available on every product page, to find your perfect fit. If you need further assistance, our customer support team is happy to help.
2. Ordering and Payment
Q: How do I place an order?
A: Simply browse our collection, select your desired items and sizes, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, and other secure payment methods.
Q: Can I modify or cancel my order after placing it?
A: Please contact our customer service team as soon as possible for assistance.
3. Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping options and costs are calculated at checkout.
Q: What are the shipping costs and delivery times?
A: Shipping costs vary by destination and order value. Delivery times typically range from 3-10 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached.
Q: How do I initiate a return or exchange?
A: Visit our Returns & Exchanges page and follow the instructions, or contact customer support for help.
Q: How long does it take to process refunds?
A: Refunds are processed within 5-7 business days after we receive your return.
5. Promotions and Discounts
Q: Are there any current promotions or discounts available?
A: Check our homepage or subscribe to our newsletter for the latest promotions and exclusive discounts.
Q: How can I use a discount code during checkout?
A: Enter your discount code in the “Promo Code” field at checkout before completing your purchase.
6. Customer Support
Q: How do I contact customer service?
A: You can reach us via email at epitomes.ceo@gmail.com or through our Contact Us page.
Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9am–6pm (EST).
7. Privacy and Security
Q: How is my personal data protected?
A: We use industry-standard encryption and security measures to protect your information.
Q: Do you share my information with third parties?
A: No, we do not share your personal information with third parties except as required to process your order.
8. Account Management
Q: How do I create an account on your website?
A: Click the “Sign Up” or “Create Account” button at the top of our homepage and follow the instructions to register.