POLICIES

At EPITOME,  we’re committed to providing you with a seamless and enjoyable shopping experience. This page outlines our key policies on shipping, returns, payments, privacy, and more—designed to keep you informed and confident every step of the way. If you have any questions or need assistance, our friendly customer service team is always here to help!

1. Shipping Policy

We offer several shipping methods to ensure your order arrives safely and on time. Standard and express shipping options are available at checkout, with estimated delivery times ranging from 3–7 business days for domestic orders and 7–14 business days for international orders. Shipping costs are calculated based on destination and order value, and will be clearly displayed before you complete your purchase.

Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey. In the rare event of shipping delays, we will notify you promptly and work with our carriers to resolve the issue. If your package is lost or damaged in transit, please contact our customer service team within 7 days of the expected delivery date so we can assist with a replacement or refund.

2. Return and Refund Policy

We want you to love your purchase! If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange. To initiate a return or exchange, please visit our Returns & Exchanges page or contact our support team for guidance.

Refunds are processed within 5–7 business days after we receive your return. Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Exchanges are subject to product availability.

3. Privacy Policy

Your privacy is important to us. We collect only the information necessary to process your order, improve your shopping experience, and communicate with you about promotions or updates. This may include your name, address, email, and payment details.

All customer data is stored securely using industry-standard encryption and is never shared with third parties except as required to fulfill your order (such as shipping providers). You can review, update, or request deletion of your personal information at any time by contacting our support team.

4. Terms and Conditions

By using our website and placing an order, you agree to our terms and conditions. This includes following our order process, accepting that product colors and measurements may vary slightly due to manufacturing or display differences, and acknowledging that we are not liable for delays caused by carriers or circumstances beyond our control.

All purchases are governed by the laws of [Your Country/State], and we reserve the right to update these terms as needed. Please review our full Terms and Conditions for more details.

5. Payment Policy

We accept a variety of secure payment methods, including major credit cards, PayPal, Apple Pay, and more. All transactions are processed through encrypted payment gateways to ensure your financial information remains safe.

Applicable taxes will be calculated and displayed at checkout based on your shipping address. We do not store your payment details after the transaction is complete.

6. Size Guide Policy

To help you find the perfect fit, we provide detailed size charts on each product page. Please refer to these charts and measure yourself before ordering. If you have questions about sizing or need personalized advice, our customer service team is happy to assist. Accurate sizing helps minimize returns and ensures you’re delighted with your purchase.

7. Promotion Policy

We love rewarding our customers! Discount codes and loyalty program offers are subject to specific terms, including expiration dates, minimum purchase amounts, and eligible items. Only one discount code may be used per order unless otherwise stated.

To apply a promo code, enter it at checkout in the designated field. Loyalty points or rewards can be redeemed according to the rules outlined in your account dashboard. Promotions cannot be applied retroactively to previous purchases.

8. Customer Service Policy

We’re here to help! You can reach our customer support team via email  through our website’s contact form.

Our team responds to inquiries within 24 hours, Monday to Friday, 9am–6pm (EST). We strive to provide friendly, helpful service and resolve any issues as quickly as possible.